Return Policy
1. Returns
1.1. At Orizon, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure a hassle-free process.
2. Eligibility
2.1. To be eligible for a return, the following conditions must be met:
a. The item must be in its original condition, unused, and in the same packaging as when received.
b. The return request must be initiated within [number of days] days from the date of delivery.
2.2. Some items, such as [list of items], are non-returnable for reasons including hygiene and safety. Please contact our customer support for clarification if you are uncertain about a specific product's eligibility for return.
3. How to Initiate a Return
3.1. To initiate a return, please follow these steps:
a. Contact our customer support at [customer support email or phone number] to inform us of your intention to return the item.
b. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
4. Return Shipping
4.1. You are responsible for the cost of return shipping, unless the return is due to an error on our part, such as shipping the wrong item or a defective product.
5. Refunds
5.1. Once we receive the returned item and verify its eligibility, we will process a refund to your original method of payment within [number of days] days.
5.2. Refunds will include the purchase price of the item and any applicable taxes. Shipping costs, if any, are non-refundable.
6. Exchanges
6.1. If you would like to exchange an item for a different size or product, please contact our customer support to arrange the exchange.
7. Contact Us
If you have any questions or concerns about our return policy, please contact us at info@seekwell.com.
Please note that this is a basic template for a return policy. Customize it to reflect your specific business practices and legal requirements. Ensure that your return policy is clear and easy to understand for your customers, and consult with legal professionals to ensure compliance with applicable laws and regulations.